1. Overview

At noon.kit, customer satisfaction is important.
We follow a transparent refund process for eligible orders as per the conditions below.

2. Eligibility for Refund

A refund can be requested if:

• You received a damaged product
• You received a wrong product
• Product is missing items
• Order is cancelled before dispatch
• Product is not as described

3. Non-Refundable Items

Refund will NOT be applicable for:

• Opened food and FMCG consumables (once used)
• Perishable items (milk, dairy, fresh food)
• Products without original packaging
• Items damaged due to customer misuse
• Sale/clearance marked “Non-returnable” items

4. Refund Process

Step-by-step process:

• Customer raises refund request via website or support
• Product verification (photo/video proof may be required)
• Pickup arranged (if applicable)
• Quality check at warehouse
• Refund approval/rejection confirmation